Search a ticket

GET /ticket/search

Search a ticket

cURL

curl --request GET \
  --url https://shortext.ny-corp.io/api/ticket/search \
  --header 'Authorization: Bearer <token>'

200

[
  {
    "id": 62,
    "app_id": 1,
    "contact_detail_id": 2728,
    "whatsapp_session_id": 6023,
    "ticket_status_id": 7,
    "position": 1,
    "subject": "Problème technique lors de la recherche d'offres en marketing et commerce",
    "description": "L'utilisateur Angèle recherche des opportunités en marketing et commerce, mais un problème technique (timeout lors de la recherche) empêche de fournir les résultats. Une assistance est nécessaire pour résoudre ce problème et fournir des offres pertinentes.",
    "ticket_sla_policy_id": 5,
    "responded_at": null,
    "response_due_at": "2025-05-19T08:00:21.000000Z",
    "resolved_at": null,
    "resolved_due_at": "2025-05-19T15:00:22.000000Z",
    "closed_at": null,
    "is_response_breached": true,
    "is_resolve_breached": true,
    "satisfaction_requested": false,
    "satisfaction_rating": null,
    "meta": null,
    "created_at": "2025-05-16T19:02:22.000000Z",
    "updated_at": "2025-09-10T15:16:42.000000Z",
    "hashid": "STT-XLWY6P",
    "ticket_status": {
      "id": 7,
      "name": "Resolved",
      "code": "resolved"
    },
    "ticket_sla_policy": {
      "id": 5,
      "label": "Medium",
      "priority": "medium"
    }
  }
]

Authorizations

Authorization · string · header · required

Basic Auth

Query Parameters

code · string

agent · string

status · string

Use code value from status to filter tickets by status

priority · string

Use code value from status to filter tickets by SLA priority

Response

200 - application/json

The data